Relevance verified: 04/04/2026
This page sets out the regulatory and legal framework under which Jackpotjoy Casino operates and provides gambling services to customers in Great Britain. The information contained herein is intended to assist players in verifying the lawful status of the operator and understanding the standards of compliance to which it is bound.
Operator Details
Jackpotjoy Casino is operated by Gamesys Operations Limited, a company incorporated under the laws of Gibraltar. The registered office of Gamesys Operations Limited is located at Suite 2, Floor 4, Waterport Place, Gibraltar, GX11 1AA.
Gamesys Operations Limited is a subsidiary within the Bally’s Corporation group of companies. All gambling services accessible through the Jackpotjoy Casino platform are provided by Gamesys Operations Limited in its capacity as the licensed operator.
United Kingdom Gambling Licence
For the purposes of offering gambling services to persons located in Great Britain, Gamesys Operations Limited holds a Remote Casino and Bingo Operating Licence issued by the UK Gambling Commission (UKGC).
Licence number: 038905-R-319430-021 Account number: 38905 Licence type: Remote Casino and Bingo Operating Licence Issuing authority: UK Gambling Commission Regulatory framework: Gambling Act 2005
The UK Gambling Commission is the statutory body responsible for regulating commercial gambling in Great Britain under the Gambling Act 2005. The Commission operates under the oversight of the Department for Culture, Media and Sport (DCMS). The licence held by Gamesys Operations Limited authorises the operator to provide remote casino and bingo services to customers who are physically located in Great Britain at the time of play.
The current status of this licence may be verified independently via the UKGC Public Register, available at https://www.gamblingcommission.gov.uk/public-register. Players are encouraged to consult the Public Register to confirm the active status of the licence at any time.
Gibraltar Regulatory Licence
In addition to its UKGC licence, Gamesys Operations Limited holds a licence issued by the Government of Gibraltar, under the Gibraltar Gambling Commissioner.
Gibraltar licence number: RGL No. 46
The Gibraltar regulatory framework requires licensed operators to maintain robust internal controls, adhere to responsible gambling obligations, and comply with anti-financial crime legislation applicable within that jurisdiction.
Territory of Service and Age Restrictions
The gambling services provided through Jackpotjoy Casino under the UKGC licence are made available exclusively to customers who are resident in and physically located within Great Britain at the time of participation.
Access to gambling services on this platform is strictly limited to individuals who are 18 years of age or older. It is a legal requirement and a condition of the operator’s UKGC licence that no gambling services are provided to persons under the age of 18. The operator employs age verification measures at the point of registration and at subsequent stages of the customer journey where required by applicable law and licence conditions. Access to real-money gambling is not permitted until identity and age have been verified to the satisfaction of the operator.
Players who are unsure whether they meet the eligibility requirements are advised to contact the customer support team prior to registration.
Know Your Customer (KYC) and Anti-Money Laundering (AML) Policy
Gamesys Operations Limited is obliged under the Proceeds of Crime Act 2002, the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (as amended), and the conditions of its UKGC licence to implement and maintain an effective anti-money laundering programme and know your customer framework.
In accordance with these obligations, the operator will:
Request documentary evidence of identity and address from all customers prior to the processing of withdrawals or at such earlier point as is required by the operator’s risk-based policies. Acceptable documents include, but are not limited to, a valid government-issued photographic identity document (such as a passport or driving licence) and a recent proof of address (such as a utility bill or bank statement issued within the preceding three months).
Conduct ongoing due diligence on customer accounts, including monitoring of transaction patterns and account activity for indicators of suspicious behaviour, consistent with the operator’s AML risk assessment.
Require customers to provide evidence of source of funds or source of wealth where transactions or account activity trigger the relevant thresholds under the operator’s risk-based procedures.
Report suspicious activity to the relevant authorities in accordance with the operator’s legal obligations under applicable legislation.
Customers should be aware that delays in processing withdrawals or account requests may occur where KYC documentation has not been submitted or verified. The operator reserves the right to suspend or restrict account access pending completion of required verification checks.
Data Protection
Gamesys Operations Limited processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The operator acts as data controller in respect of personal data collected and processed in connection with the provision of gambling services.
Personal data is collected for purposes including, but not limited to, identity verification, fulfilment of contractual obligations, regulatory compliance, fraud prevention, and the provision of responsible gambling tools.
Data in transit between the customer’s device and the operator’s systems is protected using Transport Layer Security (TLS) encryption. Payment transactions are processed in compliance with applicable Payment Card Industry Data Security Standards (PCI DSS) through certified payment processing partners.
Customers have the right to access, rectify, erase, and port their personal data, subject to the conditions and exemptions prescribed by applicable data protection law. Requests relating to personal data, or enquiries regarding the operator’s data protection practices, may be directed to the operator’s data protection contact or submitted through the customer support channels set out below.
The operator’s full Privacy Policy is available at https://jackpotjoycasino-uk.com/privacy-policy/.
Responsible Gambling
Gamesys Operations Limited is required by its UKGC licence to implement measures designed to promote safer gambling and to protect vulnerable persons, including problem gamblers and those at risk of gambling-related harm.
The operator makes available to all registered customers a range of responsible gambling tools, including:
Deposit limits – customers may set daily, weekly, or monthly limits on the amount they deposit into their account.
Time limits and session reminders – customers may set limits on the duration of individual play sessions and configure reminders to alert them to elapsed session time.
Reality checks – on-screen notifications may be activated to provide periodic reminders of time spent gambling.
Cooling-off periods – customers may request a temporary suspension of their account for a defined period.
Self-exclusion – customers who wish to prevent themselves from accessing the platform for an extended period may self-exclude via the account settings or by contacting the customer support team. Self-exclusion requests will be processed in accordance with UKGC requirements. Customers who wish to self-exclude from multiple licensed operators simultaneously are encouraged to register with the national self-exclusion scheme GAMSTOP, accessible at https://www.gamstop.co.uk.
The operator’s Responsible Gambling Policy is published in full at https://jackpotjoycasino-uk.com/responsible-gambling/.
Players who require assistance or information regarding problem gambling are encouraged to contact the following independent support organisations:
- BeGambleAware: https://www.begambleaware.org
- GamCare: https://www.gamcare.org.uk
- Gambling Therapy: https://www.gamblingtherapy.org
- Gamblers Anonymous: https://www.gamblersanonymous.org.uk
Dispute Resolution
In the event that a customer has a complaint or dispute arising from their use of the Jackpotjoy Casino platform, the operator maintains a formal complaints procedure. Customers are encouraged to submit complaints in the first instance through the operator’s customer support team:
Email: [email protected] Address: 24 Castle Street, Old Town, Edinburgh EH2 3DN, United Kingdom Telephone: +44 131 378 4516
The operator will acknowledge and investigate all complaints in accordance with its internal complaints handling procedures and in compliance with UKGC licence conditions.
In the event that a complaint is not resolved to the customer’s satisfaction following completion of the operator’s internal complaints procedure, customers have the right to refer the matter to an approved Alternative Dispute Resolution (ADR) provider. The operator will advise customers of the applicable ADR provider upon conclusion of the internal complaints process.
Customers may also report concerns regarding the conduct of a licensed operator directly to the UK Gambling Commission via its website at https://www.gamblingcommission.gov.uk.
Accuracy of This Information
The operator endeavours to ensure that the information published on this page is accurate and current. In the event of any discrepancy between the information set out on this page and the terms and conditions of the applicable regulatory licences, the licence conditions as published by the relevant regulatory authority shall prevail.
For any queries regarding the licensing or regulatory status of Jackpotjoy Casino, please contact the customer support team at [email protected].