Relevance verified: 04/04/2026
Who We Are
Jackpotjoy Casino Online operates this website at jackpotjoycasino-uk.com. Our registered address is 24 Castle Street, Old Town, Edinburgh EH2 3DN, United Kingdom. We hold casino licence number RGL No. 46 and operate in full compliance with the requirements set by the UK Gambling Commission.
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Jackpotjoy Casino Online is the data controller in respect of personal data collected through this website. This means we decide how and why your personal data is used.
If you have any questions about this policy or wish to exercise your data rights, please contact us at [email protected] or by writing to us at our registered address above.
What Personal Data We Collect
When you register an account, use our services, or interact with this website, we collect and process a range of personal data. The categories of data we collect include:
Identity and contact information: Full name, date of birth, home address, email address, and telephone number. This information is required to create and verify your account.
Identity verification documents: Copies of government-issued photo identification (such as a passport or driving licence) and proof of address documents (such as a utility bill or bank statement). Under the UK Gambling Commission’s licence conditions, we are legally required to verify the identity of all players before allowing real-money activity.
Financial information: Payment card details (processed securely through our payment providers), bank account information, transaction history, deposit and withdrawal records, and source of funds documentation where required under anti-money laundering obligations.
Gambling activity data: Records of games played, bets placed, win and loss history, session lengths, deposit patterns, and any self-exclusion or responsible gambling preferences you have set.
Device and technical data: IP address, browser type and version, operating system, device identifiers, and general location data derived from your IP address.
Communications data: Records of emails, live chat transcripts, and any correspondence you send to our support team.
Marketing preferences: Your stated preferences regarding marketing communications and the choices you have made in relation to receiving promotional offers.
How We Collect Your Data
We collect personal data in several ways. Most data is provided directly by you when you complete the registration form, make a deposit, contact customer support, or respond to a promotional campaign.
Some data is collected automatically as you use the website. This includes technical data gathered via cookies and similar tracking technologies, which are covered in more detail in our Cookie Policy.
Where required, we may also receive data about you from third parties. This includes identity verification agencies that help us confirm your identity and age, fraud prevention services, payment processors, and credit reference agencies. We may also receive information from the UKGC’s self-exclusion register and GamStop, the national online gambling self-exclusion scheme.
Legal Basis for Processing Your Data
Under UK GDPR, we must have a valid legal basis for every type of processing activity we carry out. Depending on the purpose of processing, we rely on one or more of the following bases:
Performance of a contract: A large part of our data processing is necessary to provide the services you have requested. This includes creating your account, processing transactions, and paying out winnings.
Legal obligation: As a licensed gambling operator, we are subject to extensive regulatory requirements. We are legally required to verify your identity and age before allowing you to gamble, to monitor transactions for signs of money laundering, to maintain records for a period set by applicable law, and to comply with responsible gambling requirements including self-exclusion. Processing for these purposes is necessary to meet our legal obligations under the Gambling Act 2005, the Proceeds of Crime Act 2002, the Money Laundering Regulations 2017, and UKGC licence conditions.
Legitimate interests: We process certain data because it serves our legitimate business interests, provided those interests do not override your rights and freedoms. This includes detecting and preventing fraud, analysing how the website is used in order to improve it, and communicating with you about changes to our services.
Consent: Where we send you direct marketing messages by email or SMS, we rely on your consent. You can withdraw that consent at any time without affecting any other aspect of our service to you.
How We Use Your Personal Data
We use the personal data we hold about you for the following purposes:
Account management and service delivery: To register your account, verify your identity and age, process deposits and withdrawals, award bonuses, and handle any queries or complaints you raise with us.
Regulatory compliance and anti-money laundering: To meet our obligations under the UK Gambling Commission’s Social Responsibility Code, the Anti-Money Laundering Technical Code, and all applicable financial crime legislation. This includes conducting source of funds checks, monitoring transaction patterns, and reporting suspicious activity to the relevant authorities where required by law.
Responsible gambling: To identify patterns of play that may indicate problem gambling behaviour, to enforce self-exclusion requests, to communicate with you about responsible gambling tools such as deposit limits and cooling-off periods, and to check your details against the GamStop national self-exclusion register.
Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, bonus abuse, and any other form of conduct that breaches our Terms and Conditions or is otherwise unlawful.
Improving our services: To understand how players use the website, identify technical issues, and develop new features and content.
Marketing: To send you promotional emails, offers, and information about new games or features, where you have given your consent to receive such communications.
Legal proceedings: To establish, exercise, or defend legal claims where necessary.
Sharing Your Personal Data
We do not sell your personal data to third parties. We share it only where there is a legitimate reason to do so, and only to the extent necessary for that purpose.
Payment service providers: When you make a deposit or request a withdrawal, your payment details are processed by our third-party payment partners. These providers operate under their own data protection obligations and handle card and banking data in accordance with PCI DSS standards.
Identity and age verification providers: We use third-party verification services to check your identity documents and confirm that you are aged 18 or over. These services may check your details against credit reference agency databases.
Fraud prevention agencies: We share data with fraud prevention and security services to protect both you and us from financial crime and account misuse. These agencies may in turn share information with law enforcement where appropriate.
Regulatory and law enforcement bodies: We are required to share certain data with the UK Gambling Commission, HM Revenue and Customs, the National Crime Agency, and other authorities as required by law. We will also disclose personal data in response to a valid court order or legal process.
Self-exclusion schemes: Where you register for self-exclusion, we share relevant information with GamStop and other self-exclusion schemes to ensure your exclusion is properly enforced across participating operators.
IT and hosting providers: Our website and systems are supported by technical service providers who may have access to your data in the course of providing their services. These providers are bound by data processing agreements and are not permitted to use your data for their own purposes.
Business transfers: In the event that Jackpotjoy Casino Online is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We would notify you of any such change and any choices you may have.
How Long We Keep Your Data
We keep personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by law.
Under the Money Laundering Regulations and UKGC licence conditions, we are required to retain certain records relating to your account, identity verification, and transactions for a minimum of five years from the date your account is closed or from the date of the relevant transaction. This is not a matter of choice on our part but a legal requirement.
Gambling activity records and responsible gambling data are retained in line with regulatory guidance and internal risk management requirements. Correspondence and communications are kept for a period proportionate to the nature of the communication.
Where you have given consent to receive marketing communications and subsequently withdraw that consent, we will retain a record of that withdrawal to ensure we do not contact you again.
Once the applicable retention period has passed and there is no other lawful reason to hold your data, we will securely delete or anonymise it.
Your Rights Under UK GDPR
As a resident in the United Kingdom, you have a number of rights in relation to your personal data. These rights are not absolute, and in some cases they may be limited by our legal obligations as a regulated gambling operator.
Right of access: You have the right to request a copy of the personal data we hold about you. We will respond to such requests within one calendar month.
Right to rectification: If you believe that any personal data we hold about you is inaccurate or incomplete, you can ask us to correct it.
Right to erasure: In certain circumstances, you can ask us to delete your personal data. Please be aware that we may be unable to honour this request where we are required by law to retain your data, for example under anti-money laundering or gambling regulations.
Right to restrict processing: You can ask us to pause the use of your personal data in certain situations, for example while you contest its accuracy.
Right to data portability: Where processing is based on your consent or on a contract with you, and where processing is carried out by automated means, you can ask us to provide your data in a structured, machine-readable format.
Right to object: You have the right to object to processing that is based on our legitimate interests. You also have an unconditional right to object to direct marketing at any time.
Rights related to automated decision-making: We do not currently make solely automated decisions that have a significant legal or similarly significant effect on you. Where any automated processing is used, you have the right to request human review of such decisions.
To exercise any of these rights, please contact us at [email protected]. We will ask you to verify your identity before acting on any request.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection supervisory authority, at ico.org.uk or by calling 0303 123 1113.
Cookies and Tracking Technologies
This website uses cookies and similar technologies to ensure the site functions correctly, to remember your preferences, and to help us understand how visitors use the website. For full details of the cookies we use, the purposes they serve, and how you can manage your preferences, please read our Cookie Policy.
Marketing Communications
We will only send you direct marketing emails or SMS messages if you have given your consent to receive them. You can withdraw your consent at any time by clicking the unsubscribe link included in every marketing email, by updating your preferences in your account settings, or by contacting us at [email protected].
Please note that withdrawing your consent to marketing does not affect our ability to send you service-related messages, such as notifications about your account, changes to our terms, or information that we are required to send you by law.
We do not pass your contact details to third parties for their own marketing purposes.
Responsible Gambling and Data Processing
Jackpotjoy Casino Online takes its responsible gambling obligations seriously. We process personal data for responsible gambling purposes under our legal obligations as a licensed operator. This includes monitoring account activity for signs of harm, enforcing deposit limits and self-exclusion requests, and carrying out checks against the GamStop national self-exclusion register before processing any deposit.
If you have registered a self-exclusion with GamStop, we are required to close your account and refund any remaining balance. We retain a record of your self-exclusion to prevent re-registration during the exclusion period.
Information about your gambling activity may be used to identify potentially harmful patterns and to contact you with responsible gambling information or direct you towards support resources such as BeGambleAware and Gambling Therapy.
Children and Age Verification
Our services are strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of our registration process, and we conduct further checks in line with UKGC requirements.
If we discover that personal data has been provided by or collected in relation to a person under 18, we will take immediate steps to delete that data and close the relevant account.
Data Security
We take the security of your personal data seriously and have put in place technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include encryption of data in transit using SSL/TLS technology, secure storage systems, access controls, and regular security assessments.
Despite these measures, no system connected to the internet can be guaranteed to be completely secure. If you have reason to believe that your account or personal data has been compromised, please contact us immediately at [email protected].
International Data Transfers
We aim to store and process your personal data within the United Kingdom or the European Economic Area wherever possible. Where data is transferred outside these territories, we ensure that appropriate safeguards are in place, such as the use of standard contractual clauses approved by the ICO, so that your data continues to receive a level of protection equivalent to that provided by UK law.
Changes to This Policy
We review this privacy policy periodically and will update it when our practices change or when required to do so by law. Any significant changes will be communicated to you by email or through a notice on the website. Continued use of our services after any changes take effect constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests relating to this privacy policy or the way we handle your personal data, please get in touch with us:
Email: [email protected] Post: Jackpotjoy Casino Online, 24 Castle Street, Old Town, Edinburgh EH2 3DN, United Kingdom Telephone: +44 131 378 4516
We will do our best to address your query promptly. If you remain dissatisfied, you have the right to complain directly to the Information Commissioner’s Office at ico.org.uk.