Relevance verified: 04/04/2026
At Jackpotjoy Casino, we believe that gambling should always be an enjoyable, recreational activity. We are fully committed to promoting safe play and take our responsibilities towards players seriously. This page sets out the tools, resources, and guidance available to anyone who uses our platform, whether you are a regular player or visiting for the first time.
Our Commitment to Safer Gambling
Jackpotjoy Casino operates under licence and is subject to the regulations set by the Gambling Commission of Great Britain (licence RGL No. 46). As part of our licence obligations, we are required to take active steps to prevent gambling-related harm. This is not simply a legal formality for us. We genuinely care about the wellbeing of our players and work to ensure that gambling on our platform never becomes a source of distress, financial hardship, or harm.
We provide a range of tools that allow you to remain in control of your gambling at all times. We also work with recognised charities and support organisations so that anyone who needs help can access it quickly and without judgement.
Who Can Play at Jackpotjoy Casino
You must be at least 18 years old to register an account and place any wagers on Jackpotjoy Casino. This is a legal requirement under the Gambling Act 2005. We carry out age verification checks on all new accounts and may request additional documentation at any point to confirm your identity and age. Accounts belonging to underage players will be closed immediately, and any funds held in those accounts will be returned in line with our terms.
If you are a parent or guardian, we encourage you to make use of independent parental control software to prevent minors from accessing gambling sites. Services such as Gamban, Net Nanny, and Cyberpatrol can help restrict access across devices in your household.
Recognising Problem Gambling
Gambling becomes a problem when it stops being fun and starts to take a toll on your finances, relationships, mental health, or daily life. It is not always easy to spot the signs in yourself, but some common indicators include:
- Spending more money on gambling than you intended or can afford
- Chasing losses in an attempt to win back money
- Borrowing money or selling possessions to fund gambling
- Feeling irritable, anxious, or restless when you are not gambling
- Neglecting work, family, or personal responsibilities because of gambling
- Lying to friends or family about how much time or money you spend gambling
- Using gambling as a way to escape stress, anxiety, or low mood
- Repeatedly attempting to cut back or stop, without success
If any of these apply to you, it may be time to take a step back and make use of the tools available on this page. Speaking to someone you trust can also be a good starting point.
Self-Assessment
Not sure whether your gambling habits are becoming a concern? A self-assessment quiz can give you a clearer picture. You can access a confidential self-assessment tool through BeGambleAware at begambleaware.org. Answering honestly takes only a few minutes and can help you understand whether your relationship with gambling is still healthy.
Tools Available in Your Account
Jackpotjoy Casino provides a set of built-in tools designed to help you manage your gambling. You can access these at any time through your account settings or by contacting our support team at [email protected].
Deposit Limits
You can set a daily, weekly, or monthly limit on the amount you are permitted to deposit into your account. Once a limit is in place, it takes effect immediately. If you wish to lower an existing limit, the reduction is applied straight away. If you wish to raise a limit, a cooling-off period of at least 24 hours will apply before the increase takes effect. This delay is designed to prevent impulsive decisions during a session.
Loss Limits
A loss limit allows you to cap the total amount you can lose within a set period. When your loss limit is reached, you will no longer be able to place wagers until the relevant period resets. As with deposit limits, reductions take immediate effect, while increases require a waiting period.
Session Time Limits
You can set a limit on how long each gambling session can last. Once the time limit is reached, you will be prompted to either stop playing or actively choose to extend your session. This feature is particularly useful for players who find it easy to lose track of time.
Reality Checks
Reality check notifications remind you at set intervals of how long you have been playing during a single session. You can configure these alerts in your account settings. When a notification appears, you are given the option to continue or to take a break.
Cool-Off Period
If you feel you need a short break from gambling, you can apply a cool-off period to your account. During this time, you will not be able to log in, place bets, or access your account. Cool-off periods can range from 24 hours to several weeks. Once a cool-off is applied, it cannot be reversed before it expires.
Self-Exclusion
If you feel your gambling is causing real harm and you need a longer break, you can request a self-exclusion. Self-exclusion removes your ability to access Jackpotjoy Casino for a minimum period of six months. Once a self-exclusion is in place, it will not be lifted during the agreed period under any circumstances, even if you ask us to remove it. Before your self-exclusion expires, we will contact you to confirm whether you wish to extend it or return to play.
To apply a self-exclusion directly through us, please contact our support team at [email protected].
GAMSTOP: National Self-Exclusion Scheme
GAMSTOP is the UK’s national online self-exclusion scheme. Registering with GAMSTOP allows you to exclude yourself from all online gambling operators that are licensed in Great Britain, including Jackpotjoy Casino, in a single step. This means you do not need to contact each operator individually.
You can register free of charge at gamstop.co.uk. Exclusions can last for a minimum of six months, one year, or five years.
We strongly recommend GAMSTOP to anyone who believes they need to step away from online gambling entirely.
Financial Protections
We encourage all players to think carefully about the amounts they gamble with. Here is some practical guidance:
- Only ever gamble with money you can genuinely afford to lose
- Treat any money spent on gambling as the cost of entertainment, not as investment or a source of income
- Do not use credit cards or loans to fund gambling
- Keep track of how much you spend over a week or a month
- Set yourself a personal budget before you start playing and stick to it
If you are experiencing financial difficulty, speaking to a free debt advice service such as StepChange (stepchange.org) or Citizens Advice (citizensadvice.org.uk) may help you find a way forward.
Support Organisations
If you or someone you know is struggling with problem gambling, the following organisations offer free, confidential support:
BeGambleAware BeGambleAware offers information, advice, and support to anyone affected by gambling. Their National Gambling Helpline is available 24 hours a day, 7 days a week. Website: begambleaware.org Helpline: 0808 8020 133
GamCare GamCare provides emotional support and practical guidance to people harmed by gambling, as well as their friends and family. Website: gamcare.org.uk Helpline: 0808 8020 133
Gambling Therapy Gambling Therapy is an international service run by Gordon Moody that provides free practical advice and emotional support for problem gambling. Services are available in multiple languages. Website: gamblingtherapy.org
Gordon Moody Gordon Moody provides residential treatment and online therapeutic support for people whose gambling has become severely problematic. Website: gordonmoody.org.uk
Gamblers Anonymous Gamblers Anonymous runs peer support meetings across the UK, including online and telephone groups. Website: gamblersanonymous.org.uk
Protecting Others
If you are concerned that someone close to you may have a gambling problem, it can be difficult to know how to help. GamCare’s helpline (0808 8020 133) is open to friends and family members as well as to people directly affected. Talking to a counsellor there can give you guidance on how to start a conversation and how to support a loved one without putting further strain on your relationship.
Our Staff and Training
All members of the Jackpotjoy Casino support team receive training in safer gambling practices and problem gambling awareness. If a member of our team notices patterns of behaviour that may suggest a player is experiencing harm, they are trained to take appropriate action, which may include reaching out to you directly or applying account restrictions.
We use responsible gambling monitoring tools to help identify at-risk behaviour and will contact players if we have concerns about their play. If you receive such a contact from us, please take it seriously. It is not meant as a judgement but as a genuine attempt to help.
Contact Us
If you have any questions about responsible gambling, wish to activate any of the protective tools described on this page, or need support, please do not hesitate to reach out to our team:
Email: [email protected] Phone: +44 131 378 4516 Address: 24 Castle Street, Old Town, Edinburgh EH2 3DN, United Kingdom
We are here to help, and all conversations relating to responsible gambling are treated with complete confidentiality.
Gambling should be fun. If it stops being fun, please use the tools and resources available to you and ask for help. There is no shame in doing so, and support is always available.